TERMS & CONDITIONS

Privacy Policy

Last updated: 23/10/2025

1. Introduction

Welcome to Grange Farm (“we,” “our,” or “us”).
We value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and protect your data when you visit our website [www.grangefarmlife.co.uk], place an order, or interact with us.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information to process your orders, improve our services, and provide a better shopping experience.

a. Information You Provide

• Personal Information: Your name, email address, phone number, billing and shipping address.

• Payment Information: Payment details (e.g., credit/debit card or PayPal info).

  Note: We do not store your full payment information. All payments are processed securely through our third-party payment providers.

• Account Information: If you create an account, we collect your username, password, and preferences.

• Communication Data: Any information you send us through contact forms, email, or chat.

b. Automatically Collected Information

When you browse our website, we may automatically collect:

• IP address and browser type

• Device information and operating system

• Pages viewed and time spent on our site

• Cookies (see Section 6)

3. How We Use Your Information

We use your information to:

• Process and fulfil your egg, flower and event orders

• Communicate with you about orders, deliveries, or support requests

• Send updates, promotions, or newsletters

• Improve our website and customer experience

• Comply with legal obligations

4. Sharing Your Information

We value your trust and will never sell your personal data.
We only share your information with:

• Payment processors (to securely handle transactions)

• Delivery partners (to fulfil your orders)

• Service providers (for website hosting, analytics, or email services)
  All partners are required to keep your data secure and use it only for the purpose of providing their services to us.

5. Data Security

We use industry-standard security measures to protect your personal data, including encryption, firewalls, and secure servers.
However, no online transmission is 100% secure, and we cannot guarantee absolute security.

6. Cookies

We use cookies and similar technologies to:

• Keep your shopping cart updated

• Remember your preferences

• Analyse  site traffic and improve performance

You can manage or disable cookies in your browser settings, though some features of our site may not function properly without them.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you

• Request corrections or deletions

• Withdraw consent for marketing communications

• Request a copy of your data

To exercise these rights, contact us at [rachel@littlehideaways.co.uk].

8. Data Retention

We retain your information only as long as necessary to:

• Complete your purchases

• Comply with tax and legal obligations

• Resolve disputes

Afterward, your data is securely deleted or anonymized.

9. Third-Party Links

Our website may contain links to external sites.
We are not responsible for the privacy practices or content of those third-party websites.

10. Updates to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with a new “Last updated” date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Grange Farm 
Email: rachel@littlehideaways.co.uk 
Address: Grange Farm Cottage, Minskip, Boroughbridge, YO51 9HZ